Delivery Information - the details
We will ship any product for you wherever you are in the world.
For larger items weighing more than 2kg, these will be shipped with a courier. Please provide your mobile telephone number and email address as this is passed onto our carrier partner to alert you of the parcel's journey and if there are any issues.
Smaller items under 2kg are shipped either with Royal Mail or via Hermes on a 2-3 day service.
Orders over £30 are delivered free of charge using a variety of couriers. We have warehouses all around the country and in Europe so different couriers will be used and lead times vary from product to product. Please refer to the product page for this information. This is always at the end of the product description in blue.
If you are outside of the UK mainland, please note that there may be additional shipping charges.
For larger items weighing more than 2kg, these will be shipped by partners, UPS DPD, Hermes or Parcelforce on a 3-5 day service. Please provide your mobile telephone number and email address as this is passed onto our carrier partner to alert you of the parcel's journey and if there are any issues.
Smaller items under 2kg are shipped via Hermes or DPD on a 3-10 day service. This is a tracked service to enable us to keep an eye on your order.
Please note for any non-UK orders (including the Republic of Ireland), if you haven't bought via our international partner, Glopal you may be subject to import VAT when your order arrives in your country.
NB: If you are not in the UK (including the ROI), you may be subject to import fees. If you purchase via our international partner, Glopal, you are in the EU and your order value is less than €150, the tax is charged and you will not have to pay anything when it arrives in your country. If your country is not in the EU, please note you may be subject to customs charges when it arrives.
Some items are not available for international sale for the standard shipping prices - in the event you have an item you are wishing to place and the website isn't accepting it, please email email@example.com with your address and the item you require and we can offer you a price and create the order manually.
Once you have created your order, the system will work out a shipping price for you.
Any order rejected by you at point of delivery will incur a return and restock fee. This fee will vary dependant on product size and weight and rejection destination.
* Please note that Norway, Finland, Sweden and Swiss deliveries are for main cities only and further charges may apply if you are out of area according to UPS charges.
For any further information, please contact us at firstname.lastname@example.org or via telephone for a quick response on 01909 774606.