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For shipping fees, please see link here: https://www.littlehelper.co.uk/pages/shipping-destinations-funpod-learning-tower

If your country is not listed, please send your full address with the item/s wanted and we can prepare you a quotation.

If you need further help, please complete this box and we will get back to you.

Please allow 24 hours for one of the Little Helper team to respond to your enquiry.

Please allow 24 hours for one of the Little Helper team to respond to your enquiry.

Please allow 24 hours for one of the Little Helper team to respond to your enquiry.

Please allow 24 hours for one of the Little Helper team to respond to your enquiry.

Please allow 24 hours for one of the Little Helper team to respond to your enquiry.

**Please note that without photos and damaged parts, we are unable to proceed any further with your request.

If your item is damaged, please refer to Reporting a Damage

Please allow 24 hours for one of the Little Helper team to respond to your enquiry.

Upon receiving the returned item/s, please allow up to 30 days for the refund although this usually appears within 10 business days.

You can return this at your own cost by sending to the below address or we can collect and deduct the return fee from your refund. To find out the return fee, please email us at hello@littlehelper.co.uk

Please note that returning international orders may be subject to customs fees.

Under the UK's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 14 working days, beginning with the day after the day on which the item is delivered. Products returned by you within the seven-day cooling-off period will be refunded in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. The cost of returning the items will be deducted from your original order. If we do not receive the item back from you within the said period, no refund will be given. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If you are not in the UK and wish to ship an item back if it is unwanted, you will be responsible for the cost of returning it and any duty imposed on the company for returning back to the UK. Any order rejected by you at the point of delivery will incur a return and restock fee. This fee will vary depending on product size and weight and rejection destination.

Please note:

- We will not accept returns based on the slight differences in colour and design features of the product shown on our website as compared to the delivered product.
- We do not accept returns for any item that has been assembled or if the original packaging has been disposed of.
- If the item arrives damaged, a report must be made within 3 business days (including the day it arrives) and the item must not be assembled. Photos must be provided to hello@littlehelper.co.uk with proof of purchase.
- Personalised products, named vinyl stickers, gift vouchers or products that have been assembled by you upon receipt can only be returned or exchanged if faulty.

* When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us in accordance with paragraph 20 of the Terms and Conditions that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. Please note that where we have collected the product, the delivery cost back to us will be debited from your refund total. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective Product.
* Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. If part of your product is defective, it may be possible to resend you that said part. Please read Faults below
In the unlikely event that your product is faulty, it is imperative you do not assemble as this invalidates any claim you may make. If one panel or one part is damaged, it is not necessary to return either the damaged part or the entire unit. Simply refer to the assembly instruction sheet to work out which panel or part is defect, have your order number to hand and contact us. If the panel required is available we will then this within 3 working days. If your product is damaged or faulty on arrival, do not assemble - we do not accept returns for any assembled items.

We recommend calling us as soon as possible to discuss on 01909 774606
Please allow 24 hours for one of the Little Helper team to respond to you enquiry.
Please note that if your order has already been dispatched we are unable to cancel the order until the product is return back to us.

We're sorry to hear something's wrong.
We have a few ways for you to get in touch - either via our Live Chat service on the website or please email us the details of your complaint to - hello@littlehelper.co.uk

If you'd prefer to speak someone, you can call us on 01909 774606 and one of the team will be happy to help.

Please note that we don't currently subscribe to an alternative dispute resolution (ADR) scheme as we're confident we will always attempt to resolve any complaint professionally and courteously.